You've got the Qs, we've got the As
What is your online offering?
The entire Foddies product range is now available online. From frozen meals and dumplings, to sauces and mixes, and even fresh meals with weekly rotations, you can get everything you need from our online store.
Where do you deliver?
Our entire range is currently available throughout Melbourne. You can check out our handy home delivery map right here:
Can I pick up from your factory?
You sure can! If you'd like to pick up from our factory in Oakleigh South you can select the 'Pick Up' option at the shipping selection screen during checkout. Just make sure you enter the day you'd like to collect your products in the comments section before you order! Otherwise you can send us an email after you order and let us know when you'd like to pick the order up. Pick Up times are between 8am - 2pm Monday - Friday.
Important note: If your order contains anything from the fresh meal menu it will only be available to be collected on either the Tuesday/Wednesday or Thursday/Friday slots depending on when the order was placed. Please check out the 'How do the orders work?' question on this page to find out all the information you need on orders containing fresh meals.
What if I don't live in Melbourne?
Our range of ambient products (sauces, mixes, kits, grains, etc) can be shipped Australia-wide. Additionally, if you live in NSW, ACT or QLD our frozen range (meals and dumplings) is available throughout a number of health food stores and boutique grocers. If you can't find our nearest product near you, feel free to ask the store manager to get in touch with us!
Is there a minimum order for delivery?
Nope. We do charge a flat shipping fee of $18.95 for any order below $79.95. Orders over that amount have free shipping.
How do the orders work?
Because we have such a wide range, it depends on what you order.
For orders containing fresh meals that are placed by Tuesday @ 2pm, an email will be sent Wednesday night confirming delivery times for Thursday/Friday.
For orders containing fresh meals that are placed by Saturday @ Midnight, an email will be sent Sunday night confirming delivery times for Tuesday/Wednesday.
Orders without fresh meals will generally be delivered within 2 - 3 business days within Melbourne.
Interstate orders and orders outside of Melbourne are generally dispatched within 1 - 2 business days. These orders are delivered via courier and so delivery time will be based on distance from our location and can vary.
What if I won't be home to accept delivery?
No worries! Any frozen/refrigerated items are delivered in a Styrofoam box with ice packs to keep them cool until you return home. Just hold on to the box so we can swap it over for your next order to help reduce wastage.
I didn't get an email confirmation, is there a problem?
If you don't have an email from us by the morning after you were supposed to, please get in touch with us at firstname.lastname@example.org. Sometimes there are gremlins in the system and the emails we send don't make it out.
I miss your donuts. Can I still get them?
We've recently made our cinnamon donuts available on our fresh meals menu for home delivery! If they're popular, we'll add more options to the menu! You can check them out here.
I still have questions, what can I do?
Shoot us an email at email@example.com and we'll do our best to help!